Troubleshooting

Use these checks when something does not behave as expected during setup or a live service.

No audio or transcript

Confirm the correct microphone or audio input is selected.
Check operating system microphone permissions.
Make sure another app is not exclusively using the audio device.
Try a short test before the service begins.

Wrong or missing scripture

Use Bible Search as a fallback.
Review the confidence score before presenting.
Search by reference if you know the exact passage.
Search by idea if you remember the meaning but not the wording.

Stage output is not visible

Confirm Screen or NDI output is selected correctly.
Check that the stage window is on the intended display.
Verify the projector or production software is receiving the output.
Clear and present a test item again.

Need support

Open Settings > Help, copy the support bundle, and email support@verserelay.com with a screenshot or short screen recording if the issue is visual.